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TERMS OF SALES

These terms and conditions of sale apply to all purchases of Products and/or Consignment Goods (as defined below) from Sofa Colony, subsidiary of Nova Furnishing Center Pte. Ltd. (the “Seller”). Any individual, firm, company or other form of entity that places an order for Products and/or Consignment Goods with the Seller by entering into a Sales Order is a customer (the “Customer”) of the Seller.

The Seller and the Customer shall collectively be referred to as the “Parties” and each a “Party”.

“Products” in these terms and conditions refer to goods bearing the SOFA COLONY trade mark, which are purchased by the Customer.

“Consignment Goods” in these terms and conditions refer to goods which do not bear the SOFA COLONY brand and/or trade mark and in relation to which, the Seller acts as a distributer of such goods for the relevant manufacturers of Consignment Goods.

“Sofa Colony stores”, “Seller’s showrooms” and “Sofa Colony showrooms” in these terms and conditions refer to the retail outlets in Singapore which are wholly owned by the Seller, where transactions involving the purchase of Products and/or Consignments Goods are made.

“Sofa Colony’s warehouse” and “the Seller’s warehouse” in these terms and conditions refer to the Seller’s address of operations at 69 Sungei Kadut Drive, Singapore 729568.

These terms and conditions of sale constitute the entire agreement between the Seller and the Customer for the sale of Products and/or Consignment Goods, and neither party has relied on any representation (whether expressed or implied) made by the other party in entering into this agreement.

1. GENERAL TERMS

  1. The Customer agrees to contract with the Seller subject to these terms and conditions of sale. No variation to or alteration of these terms and conditions will bind the Seller unless made in writing and acknowledged by an authorized representative of the Seller.
  2. Any sale/transaction made on sofacolony.com or at any of the Seller’s showrooms in Singapore indicates that the Customer has read, understood and agreed to the Seller’s (i) Conditions of Sale, (ii) Product Warranty and (iii) Privacy Policy.
  3. After the signing of a sales order by the Customer, any request for a change of delivery details or the Products and/or Consignment Goods purchased must be made by the Customer in writing to the Seller at least four (4) working days before the Products and/or Consignment Goods are delivered to the Customer. The Seller has the absolute discretion to agree to or reject such requests made by the Customer.
  4. No cancellation of sales orders will be entertained by the Seller once the Customer has signed a sales order.
  5. Subject to Clause 7, it is the policy of the Seller not to make any cash refund on any purchased Product.
  6. Any balance payment due under sales orders shall be made by the Customer at any of the Seller’s showrooms before the allocated date of delivery. In situations whereby the Customer completes payment for the purchased Product at the point of delivery, the Seller reserves the right to limit the payment mode to Cash only, and reject other modes of payment such as cheque and/or credit/debit cards.
  7. Title to the purchased Products and/or Consignment Goods shall remain with the Seller until full payment has been made by the Customer for the purchased Products and/or Consignment Goods. Risk in the purchased Products and/or Consignment Goods shall pass to the Customer upon delivery of the purchased Products and/or Consignment Goods to the Customer.
  8. The Seller reserves the right to confiscate delivered Products and/or Consignment Goods, and/or withhold undelivered Products and/or Consignment Goods if full payment has not been received by the Seller one (1) working day before the allocated delivery date.

2. PRICING

  1. All prices reflected on sofacolony.com or any of the Seller’s printed materials are
    1. In Singapore Dollars (SGD, S$) and
    2. Inclusive of prevailing Government Goods and Services Taxes (GST) and
    3. Correct at the time of publishing.
The Seller reserves the right to amend the prices of any of its Products and/or Consignment goods at its absolute discretion.
  1. In the event that the Seller permanently reduces its price on any of its Products and/or Consignment goods within fourteen (14) calendar days of the date of purchase, the Customer may request a refund of the difference between the price paid and the reduced selling price. A refund request must be made within fourteen (14) calendar days of the permanent price reduction and accompanied by an original purchase receipt. The Seller reserves the right to deny requests for such refunds after fourteen (14) calendar days have passed.
  2. For the avoidance of doubt, the policy set out in Clause 2.2 above is strictly not applicable to temporary price reductions or special offer promotions. Refunds for any difference in prices due to temporary price reductions or special offer promotions may be requested for within three (3) calendar days of the original purchase date. The Seller reserves the right to deny requests for such refunds after three (3) calendar days have passed.
  3. Any refunds issued by the Seller as required in Clause 2.2 and Clause 2.3 will be in the form of either (i) Online store credits for use on sofacolony.com or (ii) a Product Voucher for use at any of the Seller’s showrooms, which are subject to terms and conditions of use. The Seller reserves the right to stipulate these terms and conditions of use upon the issuance of refunds as required in Clause 2.2 and Clause 2.3.

3. PRODUCT AVAILABILITY AND LIMITATION

    1. The Seller reserves the right, in its absolute discretion, to limit the quantity of each Product to be purchased by each Customer at any time.

    4. DELIVERY AND STORAGE OF PRODUCTS

    1. The Seller reserves the right to impose a Delivery charge on all purchases, unless specified otherwise. The Seller reserves the right to amend the monetary cost of Delivery charges in its absolute discretion.
    2. Deliveries of Products and/or Consignment Goods may only be performed on a date which has been agreed upon by the Seller and the Customer, and as stipulated in the sales order or such other date which the Seller may agree to in its absolute discretion.
    3. Deliveries are subject to available delivery slots. The Seller reserves the right to reschedule a delivery if necessary, but remains obliged to inform the Customer about any changes made to the delivery schedule. If the Customer wishes to reschedule a delivery, it must be communicated to the Seller in writing at least four (4) days prior to the initial delivery date.
    4. The Customer shall provide an accurate delivery address and the Customer’s full contact details to the Seller. The Seller shall not be responsible for any loss, damage, delay, failure or error in delivering the Products and/or Consignment Goods due to a lack of clarity or legibility in the details provided by the Customer on the sales order.
    5. The Seller reserves the right to impose upon the Customer restocking charges and additional delivery charges for any additional delivery trips arranged under any or all of the following circumstances:
      1. Returns of non-defective Products and/or Consignment goods.
      2. Exchanging of non-defective Products and/or Consignment goods for different Products and/or Consignment goods.
      3. Failed deliveries whereby the Customer or a designated Proxy/Representative of the Customer is not available to receive the purchased Products and/or Consignment goods during the allocated delivery time slot and/or the Seller’s delivery teams are refused entry by estate/building security and/or management.
      4. Failed deliveries whereby the Customer or a designated Proxy/Representative of the Customer fails to make full payment for the purchased Products and/or Consignment Goods one (1) working day prior to the initial allocated delivery date.
    6. The Seller’s delivery services only include transportation and assembly of most recently purchased Products and/or Consignment Goods, and the removal of packaging materials (of Products and/or Consignment goods). The Seller reserves the right to decline any or all of the following service requests:
      1. Disposal of other items.
      2. Dismantling of other items.
      3. Shifting of other items from one area of the delivery address to another.
      4. Installing of other components such as anti-tipping mechanisms.
    7. In the event that the Customer requests for purchased Products and/or Consignment goods to be held in storage, the maximum period for storage of such purchased Products and/or Consignment goods shall be six (6) months from the date of the sales order. If storage is required beyond the said six (6) month period, the Seller shall be entitled to charge a storage fee for the extended period beyond the initial six (6) month period.
    8. The Customer must receive purchased cushion covers within one (1) month from the date he or she is contacted by the Seller (via SMS or E-mail), unless otherwise agreed upon in writing between both the Customer and the Seller. Cushion covers not received within the stipulated one (1) month will be considered forfeited without refund. This also applies to cushion covers collected by the Customer in person at the Seller’s Warehouse, subject to Warehouse opening hours.
    9. At the time of delivery of the purchased Products and/or Consignment goods, it shall be the responsibility of the Customer to carefully inspect the Products and/or Consignment goods delivered by the Seller to ensure that
      1. The quantities of Products and/or Consignment goods delivered are accurate and
      2. The Products and/or Consignment goods are delivered in good and merchantable condition without manufacturing defects (except for Products and/or Consignment goods sold on an “as is”basis).
    10. Any person who accepts delivery of purchased Products and/or Consignment goods on behalf of the Customer at the place of delivery must be of at least 18 years of age as of the date of delivery, and shall be deemed as the Customer’s Representative. The Customer’s Representative is duly authorized by the Customer to inspect the Products and/or Consignment goods and to accept delivery on the Customer’s behalf. The acceptance by such representative(s) shall be binding upon the Customer.
    11. By signing on the delivery order, the Customer or the Customer’s Representative
      1. Accepts the purchased Products and/or Consignment goods and
      2. Acknowledges that the correct quantities have been delivered and
      3. The purchased Products and/or Consignment goods are in good and merchantable condition without manufacturing defects. Examples of properties which are not considered to be manufacturing defects can be found on the Seller’s Product Warranty.
    12. Contactless deliveries will not require the Customer (or Customer's Representative) to sign a proof of receipt. The Customer will not hold the Seller or its affiliated parties liable for goods that have gone missing after an item has been delivered to the Customer's address. Assembly services will not be provided for contactless deliveries.
    13. The Seller may, at its absolute discretion, enlist third-party logistics service providers to deliver purchased Products and/or Consignment goods to the Customer. To ensure that the purchased Products and/or Consignment goods are delivered, the Seller may disclose the Customer’s contact details and delivery address to such third-party logistics service providers.
      1. Any additional costs arising from failed deliveries under the charge of such third-party logistics service providers will be borne fully by the customer.
      2. Services provided by third-party logistics service providers are limited to the arranging and performing deliveries only, and exclude assembling of furniture or any other installation services.
    14. Products and/or Consignment goods which are collected by the Customer at the Seller’s warehouse or the Seller’s showrooms may be inspected by the Customer upon request. The Seller reserves the right to impose upon the Customer additional charges if the Seller is required to provide assembly services for any of such Products mentioned in this clause 4.14.
    15. The Customer shall be fully responsible for the inspection of Products and/or Consignment goods mentioned in Clause 4.13. The Seller shall not be liable for any claims regarding defects, transportation, missing parts, assembly faults or damages sustained once a self-collected item leaves the premises of the Seller’s warehouse, or any of the Seller’s showrooms in Singapore.
    16. Not all Products and/or Consignment goods are available at the Seller’s showrooms for cash-and-carry, or self-collection. Products and/or Consignment goods which are unavailable for self-collection at the Seller’s showrooms at the time of purchase must be collected from the Seller’s warehouse. Self-collection for Products and/or Consignment goods purchased on sofacolony.com may only be performed at the Seller’s warehouse.

    5. FORCE MAJEURE

    1. The Seller shall not be liable for any failure to meet its obligations occasioned by circumstances beyond the Seller's control including (but without limiting the generality of the foregoing) acts of God, exceptional weather conditions, floods, droughts, storms, lightning, high winds, typhoons, earthquakes, natural disasters, power failures, telephone or land-line connection failures, impacts with or by air crafts or aerial objects, explosions, hostilities, insurgencies, invasions, epidemics, quarantines, acts of foreign or public enemies, hi-jacking or unlawful seizure or wrongful exercise of control of vehicles, curtailment of transportation facilities, civil commotion, riots, industrial disputes, industrial actions by workmen, shortage of labour, goods and materials, acts or regulations of government, strikes, lock-outs or other industrial action, fires, terrorism or threats of terrorism, public health threats, war and civil disturbance, nuclear threats, nuclear accidents and/or nuclear contamination. Further performance of the Seller’s obligations shall be suspended for so long as the Seller remains so prevented or hindered.
    2. The Seller shall not be liable to the Customer for any direct, indirect, special, incidental or consequential loss and/or expense, whether contemplated by the Parties or not, including loss of profit and/or loss of opportunity suffered by the Customer or claims by any third party against the Customer arising out of or in connection with the sale of the Products and/or Consignment goods.

    6. PRODUCT WARRANTY

    1. The Seller warrants the purchased Products against manufacturing defects for a period of six (6) calendar months from the date of delivery (the “Warranty Period”).
    2. In the event that a purchased Product contains manufacturing defects and provided that the purchased Products have been
      1. Delivered by the Seller’s designated delivery staff and
      2. Used according to the Seller’s Product Care Guide
      3. The Customer may request assistance from the Seller to repair or replace the purchased Product within the Warranty Period, according to Clause 7.2.The original sales order or delivery order must be produced.
    3. The Product Warranty provided by the Seller in this Clause shall not apply to the following Products:
      1. Clearance items
      2. As-is items
      3. Display/Last piece items
      4. Products on which adjustments were made at the customer’s request.
      5. Complimentary items (including but not limited to additional hardware such as anti-tipping mechanisms, or any product given out of goodwill or via a promotion)
    4. For the Products listed in Clause 6.3, the Seller shall not accept responsibility for and gives no representation, warranty or guarantee as to the state or condition of the Products sold.
    5. The Product Warranty provided by the Seller in this Clause does not warrant damages caused by and/or to the Products as a result of
      1. Wear and tear,
      2. Mishandling,
      3. Inappropriate maintenance methods and/or failure to comply with the guidelines set in the Seller’s Product Care Guide, and
      4. Pest infestations introduced to the Product by external sources.
    6. The following actions involving the Products will result in a void Product Warranty:
      1. Customization works done to a Product by either the Customer or a third-party, including but not limited to (a) Staining or Varnishing, (b) Installation of locks, casters or additional hinges, and (c) Changes made to the structure or build of the Products.
      2. Moving of a delivered Product to an address which differs from that which was specified on the original Sales Order. This also applies to Products that are transported out of Singapore.
    7. The Seller reserves the right to refuse any requests made by the Customer for services, exchanges or refunds for Products which are found, after a Product review conducted by the Seller’s representatives, to have no manufacturing defects. Examples of properties which are not considered as manufacturing defects are listed in Clause 7.
    8. For the avoidance of doubt, the warranty contained in this Clause does not apply to Consignment Goods. The Seller expressly states that no warranty whatsoever is given by the Seller to the Customer in relation to Consignment Goods. In some cases, the manufacturer of the Consignment Goods may provide warranty on the relevant Consignment Goods and in such cases, the Customer should approach the manufacturer directly when Consignment Goods are found to be defective. The Seller will not be liable for any direct, indirect, special, incidental or consequential injury, loss or damage whatsoever that may be caused to the Customer arising from or as a result of the Customer’s use of the Consignment Goods.

    7. REPAIRS, EXCHANGES AND RETURNS

    1. Subject to Clause 7.2 below, any Product sold and accepted upon delivery in accordance with Clause 4.9, 4.10 and 4.11 above is non-returnable and non-exchangeable.
    2. Notwithstanding Clause 7.1 above, if any Product is found to be defective at the time of delivery (and is verified to have manufacturing defects by the Seller’s representatives) or such a Product may, at the Seller’s absolute discretion, be repaired or exchanged by the Seller with a non-defective piece of the same or equivalent Product. If the Seller is unable to repair or replace the defective Product, the Seller may, at its absolute discretion, give a partial refund while allowing the Customer to keep the defective Product or give a full refund and reclaim the defective Product.
    3. The Seller shall not bear any handling cost, transportation cost, shipment cost and any other cost relating to the repair or exchange of Products, especially if the aforementioned services are required as a result of a Customer wishing to return or repair Products which are non-defective and/or damaged as a result of any of the actions listed in Clause 7.5.
    4. The policy contained in this Clause 7 is not applicable to Products listed in Clause 6.3.
    5. The policy contained in this Clause 7 is not applicable if
      1. the defect is caused by the Customer,
      2. the defect is a direct or indirect result of the Customer’s misuse or use without following instructions and guidelines contained in the Product Care Guide,
      3. the Customer attempted to modify or repair the Product and/or
      4. the Customer knew about the defect before entering into the sales contract.
    6. The Seller reserves the right to
      1. Impose servicing charges starting from S$50, depending on the Product in question and the amount of materials required to perform said servicing works.
      2. Advise a Customer if an item is deemed to be beyond repair, and propose an alternative solution.
      3. Impose delivery charges if Sofa Colony’s delivery services are required to transport items to and from the Seller’s warehouse. Delivery charges are also applicable if a Customer requires the Seller’s representatives to visit the Customer’s delivery address for the purposes of assessing the damages sustained to any Products.
      4. Refuse further services rendered to the Customer under circumstances whereby it is determined by the Seller and/or any of its Representatives that
        1. The Product Warranty is no longer valid.
        2. The repeated efforts of the Seller and its Staff and/or Representatives are unable to meet the demands of the Customer.
        3. A Customer is abusing the Product Warranty.
    7. Separate warranties are applicable to the Seller’s affiliated brands and Consignment goods.

    8. DISCLAIMERS

    1. The Products and/or Consignment goods sold by the Seller are to be used for the purposes and in the manner for which they are designed. The Products and/or Consignment goods also shall be used in accordance with the Seller’s Product Care Guide. Failing which, the Seller shall not accept responsibility for any damage caused to the purchased Products arising out of misuse or failure to follow use instructions given by the Seller or contained in the Product Care Guide.
    2. Due to the varying nature of raw materials (in particular, natural teak wood), the colour, texture, appearance and odour of the Products delivered to the Customer may vary slightly from the pieces displayed in the Seller’s showrooms. Such variations are not defects and do not compromise the quality of the purchased Products. The Seller reserves the right to dispute or refuse claims relating to the aforementioned properties. The Seller is not obliged to entertain requests for Products to have similar and/or identical colour tones, patterns and/or markings.
    3. Due to constraints in the availability of raw materials or other reasons, the Seller may make minor modifications to the designs of some Products in order to improve the efficacy and/or safety of such Products. As such, the purchased Product may differ slightly in actual construction from the pieces displayed in the Seller’s showrooms.
    4. Images on sofacolony.com are for illustration purposes only, and may not be an accurate representation of the actual colours/grains of the Products.
    5. Product measurements are subject to slight differences of up to (+/-)5mm, as each Product is finished by hand.
    6. In agreeing to purchase tall/large items (such as but not limited to bookshelves, chests of drawers and sideboards), the Customer is aware of and understands the risks involved, as highlighted by the Seller. This is done by acknowledging the Safety Advice provided at the point of sale. This Safety Advice is also available in the Seller's Product Care Guide (point 5: Cabinets, Drawers, Sideboards, Bookshelves).
    7. For safe usage of shelves, shelving units, and/or chests of drawers, the Seller recommends that Customers follow the Seller’s Product Care Guide The Seller may provide anti-tipping mechanisms upon the Customer’s request, but will not be responsible for the installation of such mechanisms, or any damages sustained by the Product or otherwise as a result of installation works performed by the Customer.

    9. LIMITATION OF LIABILITY

    1. The Seller shall not be liable for any direct, indirect, special, incidental or consequential injury, loss or damage whatsoever that may be caused to the Customer arising from or as a result of any act or omission by any Party, including the Seller.
    2. In the event that the Seller is liable to the Customer for any reason under these terms and conditions, the Seller’s aggregate liability shall be limited to the price of the purchased Product from which damage was suffered by the Customer.
    3. The Seller shall not be liable for any personal damages and/or injuries sustained by the Customer if the Product was not used in accordance with the guidelines set in the Seller’s Product Care Guide.

    10. OTHER MATTERS

    1. In agreeing to enter into a Sales Order with the Seller, the Customer agrees to be automatically included into the Seller’s Sofa Colony membership/loyalty program once a minimum purchase requirement (as determined by the Seller) has been met. To enjoy privileges offered to members within the Seller’s Sofa Colony membership/loyalty program, a valid NRIC/FIN number must be produced by the Customer at the time of entering into the sales order. This NRIC/FIN number serves as a membership number, and will be used for identification and/or verification purposes. A Customer may opt out of the Sofa Colony membership/loyalty program by communicating his or her intention in writing to the Seller. A Customer may also choose to unsubscribe to marketing messages via unsubscribe links provided in the Seller’s electronic communications.
      1. The Seller reserves the right to request for the Customer's NRIC/FIN number at the point of sale as a method of allocating membership statuses.
      2. The Seller reserves the right to deny a Customer any membership privileges if a NRIC/FIN number is not provided for verification purposes.
    2. Intellectual Property: All intellectual property (including but not limited to designs, techniques, methods of manufacture, specifications, artwork and inventions) contained in or arising from the purchased Products belongs exclusively to the Seller. The Customer shall not reverse engineer, copy or in any other way misuse the intellectual property belonging to the Seller.
    3. Governing Law & Jurisdiction: These terms and conditions shall be governed by and construed in all respects in accordance with the Laws of Singapore and the Parties irrevocably submit to the non-exclusive jurisdiction of the Singapore Courts.
    4. Contracts (Rights of Third Parties) Act (Cap. 53B): A person who is not a Party of these terms and conditions shall not have any right under the Contracts (Right of Third Parties) Act (Cap. 53B), to enforce any provision of these terms and conditions.
    5. Privacy Policy: The Seller shall be allowed to contact the Customer using the provided contact details for delivery issues, sales or marketing purposes, unless the Customer has expressed to the Seller in writing (via letter or electronic mail), the intention to not receive any of such communications. More information regarding how a Customer’s information may be used by the Seller can be found on the Seller’s Privacy Policy page.
    6. Personal Data Protection: Any personal information provided by the Customer shall not be disclosed or disseminated to any third party, unless the Seller is required to, to
      1. meet any applicable law, regulation, legal process or enforceable governmental request,
      2. enforce applicable Terms of Service, including investigation of potential violations,
      3. detect, prevent or otherwise address fraud, security or technical issues,
      4. protect against harm to the rights, property or safety of the Seller as required or permitted by law,
      5. fulfill deliveries for orders of Products and/or Consignment goods, and
      6. communicate marketing messages to Customers,

      and the Customer consents to the collection, use and disclosure of his/her personal data for these purposes. Further details on how the Seller may use the Customer’s personal information and/or contact information can be found at the Privacy Policy page.