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TERMS OF USE

BEFORE PURCHASING

  1. Please note that Sofa Colony, subsidiary of Nova Furnishing Center Pte. Ltd. does not provide the following services:
    • Trade-in/Buy-in programmes for pre-owned furniture.
    • Custom-made furniture.
    • Staining of wooden furniture to a darker colour.
  2. Please note that the images on sofacolony.com and all its sub-domains/pages are for illustration purposes only, and actual colours may vary slightly depending on
    • The monitor used to view the website.
    • Viewing angle.
    • Natural wood material. Due to the nature of wood, grains and patterns will differ. 
  3. As some of Sofa Colony’s products are finished by hand, actual product dimensions may vary slightly from the dimensions specified on the website.
  4. As wood is a natural material for our wooden furnitures, please note that the following requests will not be entertained:
    • Matching the colour of delivered furniture to existing products at the location of delivery.
    • Ensuring that delivered wood items have identical and/or similar patterns, markings or grains.
    • Ensuring that delivered wood items have no “rings” or “eye marks”.
  5. All prices reflected on sofacolony.com and/or other marketing materials online and/or offline are in Singapore Dollars (SGD, S$), and are inclusive of prevailing government Goods and Services Taxes.
    • All prices are correct at the time of publishing; Sofa Colony reserves the right to amend prices as and when deemed necessary.
  6. We currently only deliver to addresses in Singapore. Should you wish to purchase an item for use overseas, please note that:
    • You will need to arrange for a proxy and/or freight forwarder to collect the items from our warehouse on your behalf. Please note that warehouse opening hours apply.
    • Items purchased from sofacolony.com and Sofa Colony’s showrooms in Singapore are covered by Sofa Colony’s Product Warranty. However please note that items purchased in Singapore and brought overseas are not covered by Sofa Colony’s Product Warranty.
    • We seek your understanding that documents such as Certificate of Origin and/or supplier information will not be provided.
  7. Purchased items may only be held at Sofa Colony’s warehouse for 6 calendar months from the date of the first order date, and additional storage charges may apply for orders held after the stipulated 6 calendar months.
    • Additional storage time is chargeable at S$50 for the 7th month, or 10% of the total sales order amount (whichever is higher).
    • From the 8th month onward, storage is chargeable at S$50, or 10% of the total sales order amount (whichever is higher), per week.
    • Sofa Colony reserves the right to cancel (without refunds) any undelivered order if
      • The items have been held at Sofa Colony’s warehouse for 10 calendar months from the date of first scheduled delivery or
      • Storage charges have not been paid upon final delivery.
  1. Last-piece/Showroom piece/Clearance items may only be held at Sofa Colony’s warehouse for up to 1 calendar month from the date of purchase.
  2. Factory series items may only be held at Sofa Colony's warehouse for up to 3 calendar months from the date of purchase.

PLACING AN ORDER

  1. Items placed in the shopping cart will not be reserved until check-out is complete.
  2. Please provide accurate details. Your order details will be sent to your email.
    • For orders placed at Sofa Colony Showrooms: Order and delivery details may be changed up to 3 working days prior to your chosen delivery date. Please note that deliveries may be postponed if the change occurs within 3 days prior to the original delivery date.
    • Item and Delivery Details for Online Orders may not be changed via the website. To make changes to orders placed on sofacolony.com, please contact us at via our Live Chat (accessible on our website).
  3. Customers may check-out purchases without creating an online account, however please note that Membership Discounts may not be applied for orders made under Guest Accounts.
    • If you are unsure of your Membership status, please feel free to contact us at any of our showrooms, or via our Live Chat function.
    • Please note that to facilitate your enquiry, personal details such as your contact number and/or email address may be requested for verification purposes.
  4. Conditions of sale apply to purchases made on sofacolony.com and/or at Sofa Colony's showrooms in Singapore.
  5. For orders made online, please allow up to the next working day for our staff to contact you to re-confirm your order. You will be informed if any item on your order is unavailable, and for subsequent arrangements which may include:
    • Postponement of delivery - in which the delivery of the entire order will be postponed until a date whereby the unavailable items are once again available.
    • Cancellation of unavailable items from order - in which the unavailable item is cancelled from the order, and a refund will be issued via the original form of payment.
  6. Private information such as your contact number may be required when creating an online account.
  7. Standard delivery charges apply to exchanges of items due to reasons other than manufacturing defects within the warranty period. The prevailing rates are charged per address per trip, at S$50. Please note that there are no deliveries on Sundays and Public Holidays.
  8. To ensure that all customers are able to receive their items on the date of their choice, please note that we are unable to accept requests for specific delivery times.
  9. For As-Is, clearance and/or last-piece items, please note that the maximum holding period is 1 calendar month. Factory series may only be held for up to 3 calendar months.

SELF-COLLECTION OF PURCHASED ITEMS

  1. For orders made at Sofa Colony showrooms, due to limited storage space, not all items are available for self-collection/cash-and-carry at the showrooms. Items which are unavailable for self-collection at the showrooms at the time of purchase must be collected from Sofa Colony’s warehouse, at 69 Sungei Kadut Drive, Singapore 729568.
  2. Self-collection for items purchased on sofacolony.com may only be performed at Sofa Colony’s warehouse, at 69 Sungei Kadut Drive.
  3. The warehouse opening hours are as follows:
    • 10am – 12pm, 1pm – 4pm (Mondays – Saturdays)
    • Closed on Sundays and Public Holidays.
  4. Please ensure that your mode of transport is able to accommodate the purchased items.
    • Delivery charges will be imposed for items which need to be delivered via Sofa Colony’s delivery services.
    • The prevailing rates are charged per address per trip, at S$50. Please note that there are no deliveries on Sundays and Public Holidays. 
  5. Items from the warehouse are in original factory condition. While some items are pre-assembled (flat-packed), others are not. Please note that Sofa Colony’s items do not come with assembly instructions or tools.
    • Servicing charges will be imposed for requests to assemble flat-packed furniture items at $30 per item for self-collection.
  6. Please inspect your items before leaving the Sofa Colony warehouse or showroom. Sofa Colony is not liable for any claims regarding defects, transportation, assembly faults or damages sustained once a self-collected item leaves the premises of 69 Sungei Kadut Drive, Singapore 729568, or any Sofa Colony showroom in Singapore.
  7. Please ensure that an acknowledgement of receipt is signed upon self-collection, and that a customer’s copy is issued.

BEFORE YOUR DELIVERY

  1. 7 working days before your delivery, please ensure that all outstanding/balance payments have been made (either at any Sofa Colony showroom in Singapore, or on sofacolony.com). Until full payment is made, ownership of all items remains with Sofa Colony, and Sofa Colony reserves the right to postpone deliveries, or withhold / confiscate / recall any products which have not been paid for.
  2. Please ensure that there is sufficient space available at the location of delivery for your new items, as additional delivery charges and re-stocking fees will apply for items which are unable to be delivered due to insufficient space at the location of delivery.
  3. Sofa Colony will not be held liable for any damages caused as a result of insufficient space provided to our delivery teams.
  4. Please feel free to refer to the product dimensions listed on our website for reference, or contact Sofa Colony’s Customer Support via our website chat function.
  5. Sofa Colony’s delivery services only include delivery, assembly of new items (purchased from Sofa Colony only), and removal of packaging (of newly-purchased Sofa Colony items).
  6. Sofa Colony's delivery services do not include:
    • Requests for disposal, dismantling of other items or to shift existing items from one area of the house to another. (Customers in HDB residences may contact the respective Town Councils for assistance with furniture disposals.)
    • Post-purchase moving services.
    • Installation of mechanisms (e.g. anti-tipping mechanisms, etc.) and/or mounting of items onto walls. Please contact your own contractor to perform such installations.
  7. Our Customer Service team will contact you via SMS (at the contact number provided on your order) 2 calendar days prior to your delivery date to advise the delivery timing. Please contact us at via our Live Chat (accessible on our website) in the event the delivery timing allocated is inconvenient for you.
  8. For condominiums or office buildings, please inform the estate’s management and/or security that you will be expecting a delivery. Do note that some estates require at least one week’s notice. Sofa Colony is not liable for unfulfilled deliveries due to being denied access to private estates, and reserves the right to impose an additional delivery charge for a rescheduled delivery.
  9. To change your delivery address, please contact Sofa Colony’s customer support (via the website chat function) at least 3 working days prior to your delivery date.
    • Please note that deliveries may be rescheduled as a change in delivery address affects the day’s delivery routes.
  10. For rescheduling of deliveries, please contact Sofa Colony’s customer support (via the website chat function) at least 3 working days before your delivery date.
    • Please note that requests to reschedule a delivery are subject to available delivery slots. Additional stocking charges may also be imposed if the new delivery date exceeds 6 calendar months from the date of initial purchase.
    • Delivery dates may not be rescheduled on a pre-scheduled delivery date. Last-minute cancellations or postponing of deliveries will incur additional re-stocking and delivery charges.
  11. To make amendments to items on your order: Please contact Sofa Colony's customer support (via the website chat function) at least 3 working days before your delivery date.
    • Please note that deliveries may be rescheduled depending on item availability.

ON THE DATE OF YOUR DELIVERY

  1. Deliveries are normally made during regular working hours (9.30am - 6pm). On days with bad weather, please expect some delays.
  2. Our delivery team will be notifying you via a phone call (at the contact number provided on your order) when they are En route to your delivery address.
    • While our delivery teams strive for punctuality, please note that delays may be caused by traffic/weather conditions, and/or unforeseen circumstances such as vehicle breakdowns or unexpected requests at another delivery address.
    • If a delay is caused due to any of the above-stated reasons and we are unable to deliver your order, please allow us to reschedule your delivery. No additional delivery charges will be incurred.
  3. If you are unable to be at the delivery address to receive your order, please ensure that someone (of minimum 18 years of age) is able to receive the items on your behalf. Please note that this representative is fully responsible for accepting the items and ensuring that your order is complete, and without manufacturing defects.
  4. Please be at the delivery address during the allocated time slot. As the delivery time slot is not exclusive, our delivery team will only be able to wait for 15 minutes upon arrival at your address. (E.g., if the allocated time slot is 1pm – 3pm, our delivery team may arrive at 2.30pm. In this case, they will wait up to 2.45pm.)
  5. In the event of a Failed Delivery, please note that the following charges will be incurred:
    • Re-stocking charge (non-waivable):
      • For purchase amounts up to S$500: 10% of purchase amount.
      • For purchase amounts more than S$500: capped at S$100.
    • Additional charges for a new delivery trip (non-waivable) will be applicable regardless of the purchased amount, and will be charged according to our standard delivery fees.
  6. A delivery is considered as a Failed Delivery if:
    • No one is present to receive the items during the allocated time slot (including the 15-minute grace period).
    • The delivery teams are refused entry by estate/building management.
    • Sofa Colony receives a postponement request 3 working days before the date of delivery ('3 working days' includes the date of delivery). E.G. if a delivery is scheduled for a Saturday, requests for postponement can be accepted up till the preceding Wednesday, 5.30pm.
  7. Do check your items for any manufacturing defects upon delivery. For details regarding manufacturing defects, please refer to the “Product Warranty” section below.
    • In the event a manufacturing defect is found, Sofa Colony’s delivery team may not immediately perform repairs or recall the defective item. Please follow the steps under "Servicing, Returns and Cancellations" to report manufacturing defects.
    • Please note that any further claims regarding shortages or defective goods must be made within 3 working days via our Live Chat with accompanying photographs and your sales order number as reference.
    • Sofa Colony reserves the right to refute claims regarding goods perceived to be defective in accordance with Sofa Colony’s Product Warranty.
    • For more details, please refer to “Servicing, Returns and Cancellations” or Sofa Colony’s “Product Warranty”.
  1. In the case of mansionettes or private housing, our delivery teams may be required to move items up staircases. An additional manpower charge may be imposed on-site if our movers are required to carry items to additional floors. Additional manpower costs are charged at S$10 per item per floor, starting with the 3rd floor.
  2. Additional manpower charges will be collected by our delivery teams upon delivery.

SERVICING, RETURNS, AND CANCELLATIONS

  1. Please note that only selected items purchased from Sofa Colony are eligible for after-sales servicing/repairs. Cushion covers may not be returned or exchanged once delivered.
  2. Please allow our service team to contact you within 2-3 days of receiving your request.
  3. To report a defective product or request for after-sales servicing/repairs, please contact us via our Live Chat with the following information:
    • Your alpha-numeric sales order number. If you have misplaced your sales order, you may provide the contact number which was provided at the point of your purchase, so that your order and warranty details may be traced.
    • Please note that at any point in time, Sofa Colony will only hold records of up to 5 years prior.
    • A photograph of the whole item (the whole item should be visible in the photograph).
    • A close-up photograph of the defective area, or the area that requires servicing/repairs.
  4. Return of goods due to manufacturing defects
    • Requests for returns of goods must be submitted within 3 days from the receipt of delivered items.
    • Please note that any reported defects will be subject to review, and Sofa Colony reserves the right to refute any claims and services provided for items perceived to be defective.
    • For a list of item properties that are not considered as defects, please refer to Sofa Colony’s “Product Warranty”.
    • In the event that an item is deemed to be defective by Sofa Colony, Sofa Colony reserves the right to determine if the item may be returned, exchanged for an identical and/or similar item, or if repair services may be performed instead.
    • In the event that an item is deemed to be defective by Sofa Colony and the item is cancelled from the customer’s order, the value of the item (as paid by the customer) will be refunded. Please refer to “Refunds” for details. Please note that delivery charges are not refundable.
    • In the event a defective item is exchanged for a new item of
      • Lower value – the difference in sales amount will be refunded to the customer. Please refer to “Refunds” for details.
      • Higher value – the difference in sales amount must be collected at any Sofa Colony showroom, or via the online store before the next delivery date (as agreed upon and confirmed by both Sofa Colony and the customer).
  1. Return of normal goods (non-defective items)
    • Any requests for a Return or Exchange of normal goods must be performed within 3 days from the receipt of delivered items.
    • Returned items must be in good/original condition as determined by Sofa Colony, and additional servicing charges will be incurred for any item found to require repairs.
    • Servicing charges are subject to the extent of damages, and will be quoted by Sofa Colony’s staff upon collection of the returned item.
    • In the event an item is exchanged for another of
      • Lower value – the difference in sales amount will be refunded to the customer. Please refer to “Refunds” for details.
      • Higher value – the difference in sales amount must be collected at any Sofa Colony showroom, or via the online store before the next delivery date.
    • Delivery charges from the first delivery are not refundable, and additional delivery charges are applicable for returns or exchanges of normal goods.
      • Weekdays at S$100 per address (two-way trip).
      • Saturdays at S$150 per address (two-way trip).
    • Re-stocking fees (non-waivable) are applicable for returns of normal goods.
      • For purchase amounts up to S$500: 10% of purchase amount.
      • For purchase amounts more than S$500: capped at S$100.
    • Please refer to Sofa Colony’s “Product Warranty” for items which are not eligible for returns or exchanges.
  2. Cancellations of undelivered orders
    • Undelivered orders may be cancelled up to three days from the date an order was placed.
    • Orders placed online will be refunded directly via the original mode of purchase, except for payments made via GrabPay and/or other GrabPay variants, which will be refunded via cheque. Orders placed at any of Sofa Colony's showrooms will be refunded via cheque, subject to a 5% bank administration charge.
    • Cancellation requests received after 3 days from the date an order was placed will be refunded via a product voucher for use at any Sofa Colony showroom in Singapore (fully transferrable, valid for one calendar year).
      • Refunds in any other mode will be subject to a 5% bank administration charge.
    • Please note that made-to-order items (including but not limited to: cushions and/or cushion covers in non-standard colours) cannot be cancelled once an order has been made.
  3. Refunds
    • In the event that a refund is required due to the cancellation of a defective item, or the cancellation of an undelivered item, the customer may choose to receive the refunded value in the form of
      • A product voucher for use at any Sofa Colony showroom in Singapore (fully transferrable, valid for one calendar year) or
      • Via original mode of payment (only for purchases made on sofacolony.com) or cheque (bank administrative charges apply for online and cheque refunds).
      1. In the event that a refund is required due to the cancellation and/or return of a non-defective item, the customer will receive the refunded value in the form of a product voucher for use at any Sofa Colony showroom in Singapore. Please note that re-stocking charges may also apply.
      2. Our items may go on sale from time to time. Refunds due to temporary price differences may also be entertained, with the following conditions:
        • A request for the refund must be made within 3 calendar days from the date of the original order. Sofa Colony reserves the right to reject any requests made after 3 days have lapsed.
        • Refunds due to price differences will only be made in the form of a Sofa Colony Product Voucher, which can be used at any Sofa Colony showroom in Singapore. Only three Product Vouchers per Sales Order may be issued at any time. Sofa Colony's Product Vouchers are
          • Valid for one calendar year from the date stated on each Voucher, and
          • Fully transferable - which means they can be gifted to friends/family at your discretion.
      • Please allow up to 21 working days for refunds to be processed.
      • Please note that delivery charges are strictly non-refundable.
    1. Servicing
      • Standard servicing charges start at S$50, and are subject to change depending on the item which needs to be serviced.
      • Sofa Colony reserves the right to impose charges for additional materials if the required repair works involve the procurement of materials which are not available at the time of request.
      • Standard delivery charges are applicable if Sofa Colony's delivery services are required to transport the item for servicing to and from Sofa Colony's warehouse.

    PRODUCT WARRANTY

    1. Sofa Colony offers a limited warranty on all items purchased from sofacolony.com or any Sofa Colony showroom in Singapore, with the exception of:
      • Clearance items.
      • As-is items.
      • Items with adjustments at the customer’s request. (Installation of locks, etc.)
    2. Please maintain your copy of the sales order and/or invoice as a proof of purchase.
    3. Sofa Colony’s product warranty is valid for 6 calendar months effective from the date of delivery, and only covers manufacturing defects for furniture items such as but not limited to:
      • Sofas, Bed frames, Tables, Chairs, Chests of drawers, Sideboards, Shelves and Dividers.
      • Cushions and Cushion covers.
    4. Sofa Colony's product warranty is valid for items found to have manufacturing defects only, and excludes damages to the delivered items caused by:
      • Wear and tear.
      • Inappropriate maintenance methods.
      • Pest infestations introduced by external sources and/or existing infestations at the delivery address.
    5. As wood is a natural material, please note that the following are not considered as manufacturing defects for wooden furniture:
      • Shades/Colour tones of wooden products.
      • Tree ring marks.
      • Marks from the knots of the tree, otherwise known as 'eyes'.
      • Dark lines/patches caused by natural oil content.
      • Slight variances in the delivered product's measurements.
    6. Cushions and Covers
      • Sofa Colony provides a 6 months warranty on all cushions and its covers, which is limited to manufacturing defects only (e.g. faulty zippers, or if cushions and covers are found to be soiled upon delivery.
    7. The warranty does not cover the following:
      • Damages sustained from users’ own negligence
      • Frayed thread ends.
      • Slightly irregular stitching.
      • Damages sustained from wear and tear.
      • Damages sustained from improper storage.
      • Damages sustained from improper handling/maintenance methods.
    8. Do note that there may be a slight difference in cushion cover colours and cushion’s density from our showroom pieces as our showroom pieces have been subject to wear and tear
    9. Sofa Colony reserves the rights to:
      • Impose servicing charges for items which require repairs:
        • Standard servicing charges starting from S$50, depending on the item in question. Additional charges may also be incurred depending on the amount of materials required to perform the repairs.
        • Advise a customer if an item is deemed to be beyond repair.
        • Impose delivery charges (starting from S$40) for items which require transportation services to and from the Sofa Colony warehouse.
      • Refuse further services under circumstances whereby it is determined by Sofa Colony that
        • The warranty is no longer valid.
        • The repeated efforts of the company and its staff are unable to meet the demands of a customer.
        • A customer is abusing the warranty policy.
        • A proof of purchase is not produced/available.
      • Deem the warranty void if:
        • Customization works done to an item by the customer or any third-party, including but not limited to:
          • Staining or varnishing.
          • Installation of locks, casters or additional hinges.
          • Changes made to the structure or build of purchased items.
          • Moving of a delivered item to a different address from that which was specified on the original sales order. This also applies to items that are moved to overseas locations.
      • Refer clients to Sofa Colony’s affiliated brands and Consignment goods (items not bearing the Sofa Colony logo and/or trademark) where separate warranty is applicable.

    PRODUCT CARE, MAINTENANCE AND SAFETY

    1. Always exercise caution and discretion around furniture. Sofa Colony, subsidiary of Nova Furnishing Center Pte. Ltd, will not be liable for any damage to your furniture and/or home fixtures and/or any other direct, indirect, special, incidental or consequential injury, loss or damage whatsoever.